Help Desk

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Centralized and Layered Technical Support Experts Help Solve Even the Most Complex Network Issues Quickly and Effectively.

Our Help Desk is staffed by trained, skilled technologists specializing in the diagnosis and swift resolution of network performance issues. With access to a solutions database, in-house test labs and development engineers, Technical Support helps solve even the most challenging network issues and ensures the solutions are professionally and consistently handled in the shortest possible timeframe. Continuously monitored against stringent inbound call management and case management standards recognized as industry best-in-class. At ACG, our Technical Support service translates into measurable, customer-specific metrics for assured network performance and system availability.

Solutions

TSA Whisper Program

Under a three year contract, ACG deployed customer radio kits to Transportation Security Agency personnel located at airports nationwide. ACG more »

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